3.8.1.1 4.2.2.2 Manage Meter Charges and 4.3.1.1 Manage Payments

Reference: Start Premise Based Service Process Model - Page 2 for the associated business process diagram.

Actor/Role: CSR

Description: Subject to established business rules, the CSR or Authorized User cancels the existing Financial Transactions. An applicable Cancel Reason is selected. Refer to 4.2.2.2 Manage Meter Charges and 4.3.1.1 Manage Payments.

Entities to Configure

•	Cancel Reason- for Bill

•	Payment or Adjustment